Frequently Asked Questions
Answers to common questions
What types of wastewater can your equipment treat?
Our equipment handles municipal sewage, food & beverage, petrochemical, pharmaceutical, paper & pulp, textile, metal finishing, and mining wastewater. Each product line can be customized.
Do you provide custom engineering solutions?
Yes. Our engineering team designs solutions tailored to your wastewater characteristics, flow rates, space constraints, and regulatory requirements.
What certifications do your products carry?
All products are manufactured under ISO 9001:2015. European market products carry CE marking. We comply with IEC standards and can provide UL, CSA, and regional certifications.
What is the typical lead time?
Standard models ship in 4-8 weeks. Custom systems require 8-16 weeks. Strategic inventory for urgent projects.
Do you provide installation and commissioning?
Yes. On-site installation supervision, commissioning, and operator training worldwide. Remote support also available.
What after-sales support and warranty?
12-month warranty from commissioning (or 18 months from delivery). 24/7 remote support, preventive maintenance, global spare parts.
Can equipment integrate with existing systems?
Absolutely. Detailed interface specifications and integration engineering ensure minimal disruption during installation.
What payment and trade terms?
T/T, L/C, Western Union accepted. FOB, CIF, EXW trade terms. Flexible milestone-based payments for large projects.
How do I get a quotation?
Contact us with your project requirements. Detailed quotations within 48 hours.
Do you offer OEM manufacturing?
Yes, OEM services for qualified partners including custom branding and modified specifications.
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